Root account dashboard

After upgrading to rt5 I no longer have the menus (such as the Admin menu) for my root account. After login, root has only “New Ticket”, “Tickets” and “Assets” menu. The preview tab for Tickets is Open tickets.
What might be wrong? I don’t see any missing module in rt.log.
Which table has the distinction between root and privileged or simple user i.e. how to make root (e.g. modifying the db) have the correct (admin)-dashboard?

Thank you

Try a hard browser refresh ( ctr+shift+R ) I have seen the cached styling from RT4 sometimes conflicting with the new RT5 CSS

Thank you, I tried by still have the attached view

That user looks to be unprivileged and accessing the self service interface. Do you see self service in the URL?

Seems someone removed the rights from your root user

How to get the rights back, i.e in which table should I look for the rights? I can’t find any related one

You can try a Perl one liner like this:

perl -I/opt/rt5/lib -MRT -MRT::User -e'RT::LoadConfig(); RT::Init(); my $u = RT::User->new($RT::SystemUser); $u->Load("root"); $u->PrincipalObj->GrantRight( Right => "SuperUser", Object => RT->System)';
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