Roll-back hell

RT Users
1

Ok,

Attempted a rollback after discovering I couldn’t easily update the database
from the newer version.

2

FYI - in case anyone has this problem again.

I’m not sure exactly when it happened, but during the upgrade a bunch of
permissions where reset on the box… anyway, the problem was that RT could
not write to its log directory, and seemed to “fail silently”.

I finally tracked it down, deleted the old log, and reset the permissions on
its log dir, and everything came back up.

Ok,

Attempted a rollback after discovering I couldn’t easily update the
database
from the newer version.

From 2.0.15, I attempted an upgrade to 2.1.9 (to fix the corrupt binary
problem).
before doing this, Apache, mysql and rt-2.0.15 where backed up.

when the upgrade failed, I rolled everything back… the problems is that
it’s no longer working :wink:

Apache and MySQL are working fine. the original data/tables in MySQL are
intact and available to the rt_user… RT comes up in the web browser…
however its not getting any data from the DB (usually this is a sign the
DB
is down, but its not).
and to top it off, I can find no log information anywhere indicating why
RT is not getting data.

Does anyone have any idea what I should be looking for?
(like maybe where the error log should be… there is nothing in the RT
log, httpd log or mysql log).

  • Brill Pappin

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

3

this happened to me too during my initial install. at last, to avoid that
from happening again, i made a special log dir for rt (who produces many
files) at /var/log/rt, and set it’s perms to 770 and the owner/group to
rt/apache - that makes things stay happy :)On Sun, 2 Mar 2003, Brill Pappin wrote:

FYI - in case anyone has this problem again.

I’m not sure exactly when it happened, but during the upgrade a bunch of
permissions where reset on the box… anyway, the problem was that RT could
not write to its log directory, and seemed to “fail silently”.

I finally tracked it down, deleted the old log, and reset the permissions on
its log dir, and everything came back up.

  • Brill Pappin

----- Original Message -----
From: “Brill Pappin” brillpappin@rogers.com
To: rt-users@lists.fsck.com
Sent: Sunday, March 02, 2003 10:08 PM
Subject: [rt-users] roll-back hell

Ok,

Attempted a rollback after discovering I couldn’t easily update the
database
from the newer version.

From 2.0.15, I attempted an upgrade to 2.1.9 (to fix the corrupt binary
problem).
before doing this, Apache, mysql and rt-2.0.15 where backed up.

when the upgrade failed, I rolled everything back… the problems is that
it’s no longer working :wink:

Apache and MySQL are working fine. the original data/tables in MySQL are
intact and available to the rt_user… RT comes up in the web browser…
however its not getting any data from the DB (usually this is a sign the
DB
is down, but its not).
and to top it off, I can find no log information anywhere indicating why
RT is not getting data.

Does anyone have any idea what I should be looking for?
(like maybe where the error log should be… there is nothing in the RT
log, httpd log or mysql log).

  • Brill Pappin

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”