Road map for RT/FM? proposal and offer

RT Developers
1

Hello,

is there a road map for the development of RT/FM?

I want to use RT/FM here in a more advanced manner than it allows today. I
may be able to spend some private time in developing/contributing to new
features among those below but want to coordinate with others.

features we like to use/started to work on:

noAuth and selfservice interface for RT/FM (some work done)
differentiate between types of article classes in in respect of navigation,
display and editing possibilities. classes may be
hierarchical faq-lists (mainly done)
wikis (started)
knowledge bases
stock answers
presentation of a table of contents for initial entry to information
browsing
support requesting article changes by users that may not edit articles
themselves (using RT to track this requests)

can anybody help me with information or contact to the other RT/FM
developers?

Thanks,
Dirk.
Dr. Dirk Pape (Leiter des Rechnerbetriebs und IT-Verantwortlicher)
Fachbereich Mathematik und Informatik der FU Berlin
Takustr. 9, 14195 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 75190

2

Dirk, we’ve recently been doing work on tfm 2.1 which will become 2.2 once it gets more testing. We’ve put some effort into different styling and branding for different classes of articles, as well as a master topic hierachy with multiple classifications per article. Additionally, we’ve done work to present a sane interface for end users. 2.1 is currently in subversion and we haven’t yet backported all features from the customer work it’s based on, but we hope to do that soon. I’d love to see your contributions too.

Jesse----Original Message-----
From: "Dirk Pape"pape-rt@inf.fu-berlin.de
Sent: 8/13/04 1:09:11 PM
To: "RT-Developer Mailinglist"rt-devel@lists.fsck.com
Subject: [Rt-devel] road map for RT/FM? proposal and offer
Hello,

is there a road map for the development of RT/FM?

I want to use RT/FM here in a more advanced manner than it allows today. I 
may be able to spend some private time in developing/contributing to new 
features among those below but want to coordinate with others.

features we like to use/started to work on:

noAuth and selfservice interface for RT/FM (some work done)
differentiate between types of article classes in in respect of navigation, 
display and editing possibilities. classes may be
	hierarchical faq-lists (mainly done)
	wikis (started)
	knowledge bases
	stock answers
presentation of a table of contents for initial entry to information 
browsing
support requesting article changes by users that may not edit articles 
themselves (using RT to track this requests)

can anybody help me with information or contact to the other RT/FM 
developers?

Thanks,
Dirk.
Dr. Dirk Pape (Leiter des Rechnerbetriebs und IT-Verantwortlicher)
Fachbereich Mathematik und Informatik der FU Berlin
Takustr. 9, 14195 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 75190
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