When our users try to reassign a ticket to another person, and the
ticket is owned by someone else, they get this message:
“You can only reassign tickets that you own or that are unowned”
But I find that odd because they belong to a group with "Modify Ticket"
rights on that queue, which I thought meant that they could “Change
Owner” according to the April 13th 2003 draft manual pg 54.
I’ve tried assigning “Modify Ticket” with all Queue/Global
Individual/Group combinations and I still get that result.
A workaround is to “Steal” the ticket, then reassign it, but this isn’t
ideal.
I logged in as root with full privs, I have the same problem.
Is it just me or is this how RT is supposed to behave.
Setup:
FreeBSD: 4.8, RT: 3.0.7, MySQL: 4.0.16, Apache+ssl:
1.3.28, Perl 5.8.1, mod_perl-1.28 all installed from ports.