Rich text in RT and RTFM

RT Users
1

Does anyone know how I can get RT to send out HTML email when replying
to tickets? I can get the auto-replies to send as HTML, but not the
replies as MIME type seems to always be set to text.

Also, will a future release of RTFM support the WYSIWYG HTML editor that
is in RT? I think it would be very useful, especially for canned
responses once sending HTML emails from RT works.

Thanks.

2

Does anyone know how I can get RT to send out HTML email when
replying to tickets? I can get the auto-replies to send as HTML, but
not the replies as MIME type seems to always be set to text.

There are a bunch of fixes to this that will be in 3.8.2

Also, will a future release of RTFM support the WYSIWYG HTML editor
that is in RT? I think it would be very useful, especially for
canned responses once sending HTML emails from RT works.

Support in what way?
RTFM can insert content into the WYSIWYG editor while replying to or
creating a ticket.

-kevin

3

Thanks. Do you know when 3.8.2 will be released?

I meant adding the WYSIWYG into RTFM, rather than just having WIKI text
or plain text.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 10 November 2008 23:50
To: RT Users
Subject: Re: [rt-users] Rich text in RT and RTFM

Does anyone know how I can get RT to send out HTML email when
replying to tickets? I can get the auto-replies to send as HTML, but
not the replies as MIME type seems to always be set to text.

There are a bunch of fixes to this that will be in 3.8.2

Also, will a future release of RTFM support the WYSIWYG HTML editor
that is in RT? I think it would be very useful, especially for
canned responses once sending HTML emails from RT works.

Support in what way?
RTFM can insert content into the WYSIWYG editor while replying to or
creating a ticket.

-kevin
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4

Thanks. Do you know when 3.8.2 will be released?

Hopefully before the holiday season gets into full swing, but
I can’t commit to a release date.

I meant adding the WYSIWYG into RTFM, rather than just having WIKI
text
or plain text.

That should be as easy as putting the right css attribute on the
text area used for editing since the JS that turns on the WYSIWYG
triggers on a class setting. It may cause some interesting problems
inserting html into the WYSIWYG, I’ve not played with that.

-kevin