ReverseHistoryOrder

Hello

I was searching for a way to reverse the history on a ticket and found the
answer at this page in RT Wiki:
http://wiki.bestpractical.com/index.cgi?ReverseHistoryOrder
http://wiki.bestpractical.com/index.cgi?ReverseHistoryOrder

Quote from the first answer: “RT-3.4.6 and 3.6.1 have global config option
OldestTransactionFirst”

My problem is that i can’t find any information about how to set (or actual
unset) the OldestTransactionFirst config option. I did try following in
etc/RT_SiteConfig.pm, but without any luck.

Set($OldestTransactionFirst, 0);

Set($OldestTransactionFirst, 1);

Set($OldestTransactionFirst, undef);

Any ideas?

Med venlig hilsen / Best regards

Brian Kjelin Olsen

Systemkonsulent

Schilling A/S

Baldersbækvej 24-26

DK-2635 Ishøj

Tel: +45 70 27 99 00

Fax: +45 70 27 99 10

bko@schilling.dk

<file:///\www.schilling.dk> www.schilling.dk

I changed it to 0, stopped apache, emptied the mason cache, restarted
apache and it just worked.

Brian Kjelin Olsen wrote:

Hello

I was searching for a way to reverse the history on a ticket and found
the answer at this page in RT Wiki:
http://wiki.bestpractical.com/index.cgi?ReverseHistoryOrder

Quote from the first answer: “/RT-3.4.6 and 3.6.1 have global config
option OldestTransactionFirst/”

My problem is that i can’t find any information about how to set (or
actual unset) the OldestTransactionFirst config option. I did try
following in etc/RT_SiteConfig.pm, but without any luck.

Set($OldestTransactionFirst, 0);

Set($OldestTransactionFirst, 1);

Set($OldestTransactionFirst, undef);

Any ideas?

Med venlig hilsen / Best regards

Brian Kjelin Olsen

Systemkonsulent

Schilling A/S

Baldersbækvej 24-26

DK-2635 Ishøj

Tel: +45 70 27 99 00

Fax: +45 70 27 99 10

bko@schilling.dk

www.schilling.dk <file:///%5C%5Cwww.schilling.dk>



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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Brian Kjelin Olsen wrote:

Brian Kjelin Olsen BKO@schilling.dk
Hello

Quote from the first answer: ³/RT-3.4.6 and 3.6.1 have global config
option OldestTransactionFirst/²

Turns out that the wiki had a spelling error… The global option is:
OldestTransactionsFirst, with a plural Transactions…

So if you put the following in your RT_SiteConfig.pm, you should be all set.

Set($OldestTransactionsFirst, 0);

Hope that helps,
Erik Peterson

P.s. I updated the wiki too…