Reverse Chronological Ticket History Sorting - to assist with slow page loading

RT Users
1

On some of our more lengthy tickets it takes awhile to load the ticket
history when you open it.

Some of our users have request “reverse chronological” sorting so that
they can read the latest correspondence first as they wait for the page
to load.

Any ideas where I could make this customization?

Feature Request:

  1. It would be great if ticket history sort-order could be set as an
    individual preference.

  2. Another interesting toggle/individual option that might be nice would
    be to load only “x” transactions in the history section of an open
    ticket. Which you could click for more if desired.

My current RT Build 3.2.2 - I’m going to put this on real server
hardware shortly, hopefully the slow page loading problem will be
somewhat diminished.

Mike Patterson
Systems Manager
UC Berkeley Extension

2

In the same train of thought, I would like to see something like:

Brief ticket History (default)
Full ticket history (clickable link)

We sometimes have the same issue with very long tickets.

Chance Ervin-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mike
Patterson
Sent: Friday, February 24, 2006 4:00 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Reverse Chronological Ticket History Sorting - to
assist with slow page loading

On some of our more lengthy tickets it takes awhile to load the ticket
history when you open it.

Some of our users have request “reverse chronological” sorting so that
they can read the latest correspondence first as they wait for the page
to load.

Any ideas where I could make this customization?

Feature Request:

  1. It would be great if ticket history sort-order could be set as an
    individual preference.

  2. Another interesting toggle/individual option that might be nice would

be to load only “x” transactions in the history section of an open
ticket. Which you could click for more if desired.

My current RT Build 3.2.2 - I’m going to put this on real server
hardware shortly, hopefully the slow page loading problem will be
somewhat diminished.

Mike Patterson
Systems Manager
UC Berkeley Extension

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