Returned MIME issue

RT Users
1

Hi,

I just noticed that when Requester sends email to my general queue.
RT responds back with a broken multi-part MIME section reflecting the
orginal message but is showing the entire HTML tags.

Has anyone else experienced this.

I know the following workarounds

Ask Requester to change his/her Outlook Express/Netscape Options to
send emai in
Text only. But I don’t have control over that and there are always new
users
who won’t know this issue.

Is there any configuration that I have missed. I think its
rt-mailgate(1) that
is doing this.

Medi Montaseri, medi@prepass.com, 408-450-7114
Prepass Inc, IT/Operations, Software Eng.

2

You want stripmime from ftp.fsck.com/pub/rt/contribOn Tue, Mar 06, 2001 at 07:37:46AM -0800, Medi Montaseri wrote:

Hi,

I just noticed that when Requester sends email to my general queue.
RT responds back with a broken multi-part MIME section reflecting the
orginal message but is showing the entire HTML tags.

Has anyone else experienced this.

I know the following workarounds

Ask Requester to change his/her Outlook Express/Netscape Options to
send emai in
Text only. But I don’t have control over that and there are always new
users
who won’t know this issue.

Is there any configuration that I have missed. I think its
rt-mailgate(1) that
is doing this.

–

Medi Montaseri, medi@prepass.com, 408-450-7114
Prepass Inc, IT/Operations, Software Eng.

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