Returned mail: unknown mailer error 255

Greetings,

i am starting to see a few of these msgs when responding to users from
RT…the user never receive the msg…

Have anyone seen these errors before…?

any help would be appreciated.

donnie

hmm…i am getting the same error msg after the change…

The original message was received at Thu, 29 Mar 2001 17:59:49 -0500 (EST)
from zyx[1.1.1.1]
----- The following addresses had permanent fatal errors -----
"|/usr/local/rt/bin/rt-mailgate pc correspond"
(expanded from: rt_pc)
----- Transcript of session follows -----
RT has recieved mail from itself. Goodnight. at
/usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252, chunk 77.
554 “|/usr/local/rt/bin/rt-mailgate pc correspond”… unknown mailer error 255

That sounds like you’ve put something in your reply message that contains
one of RT’s ‘magic’ headers which stop it from looping.On Thu, Mar 29, 2001 at 06:09:00PM -0500, del wrote:

hmm…i am getting the same error msg after the change…

To: dlewis@ncbi.nlm.nih.gov Subject: Returned mail: unknown mailer error 255
The original message was received at Thu, 29 Mar 2001 17:59:49 -0500 (EST)
from zyx[1.1.1.1]
----- The following addresses had permanent fatal errors -----
“|/usr/local/rt/bin/rt-mailgate pc correspond”
(expanded from: rt_pc)
----- Transcript of session follows -----
RT has recieved mail from itself. Goodnight. at
/usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252, chunk 77.
554 “|/usr/local/rt/bin/rt-mailgate pc correspond”… unknown mailer error 255


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jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I admit that X is the second worst windowing system in the world, but all the
others I’ve used are tied for first.

??
RT “magic” headers…? i do not quite understand since the only thing that
was done was to create a ticket via email and respond via RT Web UI…in
which the response mail was never received by the requestor (in this case,
i was both the requestor and the Web UI user/responder…) but i have
seen this behavior many times in which the requestor and the responder
was different users…

donnie

btw - what/where is the latest development RT ?

At 02:34 AM 3/30/2001 -0500, Jesse wrote:

was done was to create a ticket via email and respond via RT Web UI…in
which the response mail was never received by the requestor (in this case,
i was both the requestor and the Web UI user/responder…)

If you are both the requestor and RT user, RT will not send e-mail. This
is a FAQ. I’m not sure what your other problem is though, nor do I know
what RT’s “magic headers” are.

At 10:20 PM 3/31/2001 -0800, bill@daze.net wrote:

was done was to create a ticket via email and respond via RT Web
UI…in
which the response mail was never received by the requestor (in this case,
i was both the requestor and the Web UI user/responder…)

If you are both the requestor and RT user, RT will not send e-mail. This

yes, this is in the FAQ…however my email address is not specified within
RT(the email address field is blank/null) unless RT is making assumptions
on email address based on just user name

is a FAQ. I’m not sure what your other problem is though, nor do I know
what RT’s “magic headers” are.

me neither…

donnie

which the response mail was never received by the requestor (in this case,
i was both the requestor and the Web UI user/responder…)

If you are both the requestor and RT user, RT will not send e-mail. This

yes, this is in the FAQ…however my email address is not specified within
RT(the email address field is blank/null) unless RT is making assumptions
on email address based on just user name

I was just going by what you said above “i was both the requestor and the
Web UI user/responder”. Maybe RT was reading your mind? :slight_smile: