Returned mail: unknown mailer error 255


#1

Greetings,

i am starting to see a few of these msgs when responding to users from
RT…the user never receive the msg…

Have anyone seen these errors before…?

any help would be appreciated.

donnie


#2

hmm…i am getting the same error msg after the change…

The original message was received at Thu, 29 Mar 2001 17:59:49 -0500 (EST)
from zyx[1.1.1.1]
----- The following addresses had permanent fatal errors -----
"|/usr/local/rt/bin/rt-mailgate pc correspond"
(expanded from: rt_pc)
----- Transcript of session follows -----
RT has recieved mail from itself. Goodnight. at
/usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252, chunk 77.
554 “|/usr/local/rt/bin/rt-mailgate pc correspond”… unknown mailer error 255


#3

That sounds like you’ve put something in your reply message that contains
one of RT’s ‘magic’ headers which stop it from looping.On Thu, Mar 29, 2001 at 06:09:00PM -0500, del wrote:

hmm…i am getting the same error msg after the change…

To: dlewis@ncbi.nlm.nih.gov Subject: Returned mail: unknown mailer error 255
The original message was received at Thu, 29 Mar 2001 17:59:49 -0500 (EST)
from zyx[1.1.1.1]
----- The following addresses had permanent fatal errors -----
"|/usr/local/rt/bin/rt-mailgate pc correspond"
(expanded from: rt_pc)
----- Transcript of session follows -----
RT has recieved mail from itself. Goodnight. at
/usr/local/rt/lib/rt/ui/mail/manipulate.pm line 252, chunk 77.
554 “|/usr/local/rt/bin/rt-mailgate pc correspond”… unknown mailer error 255


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I admit that X is the second worst windowing system in the world, but all the
others I’ve used are tied for first.


#4

??
RT “magic” headers…? i do not quite understand since the only thing that
was done was to create a ticket via email and respond via RT Web UI…in
which the response mail was never received by the requestor (in this case,
i was both the requestor and the Web UI user/responder…) but i have
seen this behavior many times in which the requestor and the responder
was different users…

donnie

btw - what/where is the latest development RT ?

At 02:34 AM 3/30/2001 -0500, Jesse wrote:


#5

was done was to create a ticket via email and respond via RT Web UI…in
which the response mail was never received by the requestor (in this case,
i was both the requestor and the Web UI user/responder…)

If you are both the requestor and RT user, RT will not send e-mail. This
is a FAQ. I’m not sure what your other problem is though, nor do I know
what RT’s “magic headers” are.


#6

At 10:20 PM 3/31/2001 -0800, bill@daze.net wrote:

was done was to create a ticket via email and respond via RT Web
UI…in
which the response mail was never received by the requestor (in this case,
i was both the requestor and the Web UI user/responder…)

If you are both the requestor and RT user, RT will not send e-mail. This

yes, this is in the FAQ…however my email address is not specified within
RT(the email address field is blank/null) unless RT is making assumptions
on email address based on just user name

is a FAQ. I’m not sure what your other problem is though, nor do I know
what RT’s “magic headers” are.

me neither…

donnie


#7

which the response mail was never received by the requestor (in this case,
i was both the requestor and the Web UI user/responder…)

If you are both the requestor and RT user, RT will not send e-mail. This

yes, this is in the FAQ…however my email address is not specified within
RT(the email address field is blank/null) unless RT is making assumptions
on email address based on just user name

I was just going by what you said above “i was both the requestor and the
Web UI user/responder”. Maybe RT was reading your mind? :slight_smile: