Hi,
RT rejects occasionally some emails and sends this ugly report to the
requestors:
The original message was received at Mon, 1 Dec 2003 09:46:59 +0100
from myhostserver.xy [19x.xx.xxx.xxx]----- The following addresses had permanent fatal errors -----
“|/usr/local/rt_server/rt3/bin/rt-mailgate --queue myqueue --action
correspond --url http://myrturl/”
(reason: 255)
(expanded from: myqueue@myhostserver.xy)----- Transcript of session follows -----
RT server error.The RT server which handled your email did not behave as expected. It
said:System error
error: Unrecognised line: Name Firstname
Name.Firstname@somewhere.xy at
/usr/local/rt_server/rt3/lib/RT/Interface/Email.pm line 345
context: … 187: # whether they should generate a full stack trace
(confess() and cluck()) 188: # or simply report the caller’s package
(croak() and carp()), respectively. 189: # confess() and croak() die,
carp() and cluck() warn. 190: 191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ } 193: sub carp { warn shortmess
@_ } 194: sub cluck { warn longmess @_ } 195: … code stack:
/usr/lib/perl5/5.8.0/Carp.pm:191
g /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:115
g /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:175
g /usr/local/rt_server/rt3/lib/RT/Interface/Email.pm:345
g /usr/local/rt_server/rt3/lib/RT/Interface/Email.pm:325
g /usr/local/rt_server/rt3/lib/RT/Interface/Email.pm:394
g /usr/local/rt_server/rt3/share/html/REST/1.0/NoAuth/mail-gateway:31
g
<>raw error
I looked at the Address.pm file, but the problem is that the same email
where to investigate,
Any help would be appreciated,
(At least, how can I send the Returned Email to an administrator and
change the default Returned Email to the Requestor ?)
Vassilios
I am using RT 3.0.4 and perl 5.8.0