Return error message in Scrip

RT Users
1

Hi list,

I try to program a little scrip that checks if priority numbers
are unique within a queue and therefore I try to return an error
message from a Scrip that should avoid RT from updating the
ticket and displaying an error message on the screen.

All my googling, code grepping and wiki / mailing list searching
and try and error cycles failed so far so please can someone
give me a hint on how to return an error from a Scrip?

Thanks in advance & have a nice day

Basti

Bastian Ballmann

PATRONAS Financial Systems GmbH
Schnewlinstr 4
79098 Freiburg

fon +49 (0)761 400688-19
fax +49 (0)761 400688-50

ballmann@patronas.de

Amtsgericht Freiburg, HRB 7212
Geschï¿œftsfï¿œhrung: Heribert Steuer, Carsten Osswald

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2

Bastian,

I have tried this numerous times with various types of messages and got
“no joy”. I may be corrected on this, but the info I got back was it is
NOT possible to display error messages to an RT screen via a scrip.
That’s too bad cause one would think that it /should/ be possible as a
/logical extension/ of the thought process that allowed for writing
scrips to check for things in the first place. But, Oh well. Maybe in
some future version. Good Luck.

Kenn
LBNLOn 10/29/2009 6:19 AM, Bastian Ballmann wrote:

Hi list,

I try to program a little scrip that checks if priority numbers
are unique within a queue and therefore I try to return an error
message from a Scrip that should avoid RT from updating the
ticket and displaying an error message on the screen.

All my googling, code grepping and wiki / mailing list searching
and try and error cycles failed so far so please can someone
give me a hint on how to return an error from a Scrip?

Thanks in advance & have a nice day

Basti

3

I have tried this numerous times with various types of messages and got “no
joy”. I may be corrected on this, but the info I got back was it is NOT
possible to display error messages to an RT screen via a scrip. That’s too
He doesn’t need to return an error message, to prevent the update (as
requested),
just false.

Essentially he needs to go up from transaction to to queue, get all
tickets and their
priorities, then unique the list/check for collisions with proposed priority.

Although I must admit that the idea of limiting priorities to single
instances seems
kind of odd.
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