Restricting Queue Access

RT Users
1

I’m trying to restrict two different groups from seeing the queue of the
other. I have two groups and two queues, and would like members of a
group to be able to see only their own queue.

For one queue, I have no watchers. The only users/groups with any
access to the queue are members of the group I want working in the queue
and system group ‘Privileged’.

However, when I log in as a member of the other group, i.e. the one
which should not have visibility into this queue, I can display tickets
and view information as though I were a member of the intended group.

What could I be missing? Is there another place where I can grant/deny
visibility to a queue other than in the queue itself?

Thanks.

Andy

2

Andy Melton wrote:

For one queue, I have no watchers. The only users/groups with any
access to the queue are members of the group I want working in the queue
and system group ‘Privileged’.

‘Privileged’ means everyone who has the “Let this user be granted
rights” checkbox ticked.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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