Restrict ticket access by Requestor Organization

RT Users
1

  1. I would like to restrict certain user to only view in Search field( in
    upper right corner) but at the same time to not have ability to
    administrate(not having Admincc role) tickets which are defined by it’s
    organization(department) name ? Such department name Requestor enters in
    Mandatory Custom field when filing for problem

  2. Can I as root restrict in Search Criteria in Query Builder same Criteria
    for some user so that when user uses it’s query Builder that some of
    criteria is disabled to include in query?

Any help is much appreciated

Nikola

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