Restrict queue from reply or comment. Is this a bug?


#1

Hi,

I created a queue, then created a group that belongs to that queue.
In the queue group rights, I added that group.

I want this group to be able to comment on tickets, but not reply to them.
When I uncheck Reply to tickets option in the queue group rights, the user that belongs to that group can still reply.
I tried unchecking Comment to tickets also, the user can still comment and reply.
But when I uncheck other options they do reflect on the user’s ability to access the ticket.

Is this a bug?


#2

Do the users or groups have rights enabled in another group or at the global level?


#3

Those users participate in other groups that do have reply and comment enabled but those groups have nothing to do with this queue.

For the individual user i have not modified any rights. Only on group level.