I created a queue, then created a group that belongs to that queue.
In the queue group rights, I added that group.
I want this group to be able to comment on tickets, but not reply to them.
When I uncheck Reply to tickets option in the queue group rights, the user that belongs to that group can still reply.
I tried unchecking Comment to tickets also, the user can still comment and reply.
But when I uncheck other options they do reflect on the user’s ability to access the ticket.
Is this a bug?