Restoring 'privileged access'

RT Users
1

I mistakenly unchecked a user’s ability to ‘be granted rights’. In trying
to restore the right, I can’t seem to find their name in
’Configuration/Users’. Is there any way to restore them to privileged
status through the UI?

2

“find people whose userid contains” … on the search page ought to do you.On Wed, Nov 07, 2001 at 06:56:25PM -0500, Frank J. Reda wrote:

I mistakenly unchecked a user’s ability to ‘be granted rights’. In trying
to restore the right, I can’t seem to find their name in
‘Configuration/Users’. Is there any way to restore them to privileged
status through the UI?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

3

Tried that - it doesn’t work… it doesn’t find him…

I looked for him through MySQL, he’s there (with a ‘0’ in the privileged
field). Can I just change it there? Or, will it munge the indices?

FRank----- Original Message -----
From: “Jesse Vincent” jesse@bestpractical.com
To: “Frank J. Reda” reda@jetty.rutgers.edu
Cc: rt-users@lists.fsck.com
Sent: Wednesday, November 07, 2001 8:29 PM
Subject: Re: [rt-users] Restoring ‘privileged access’

: “find people whose userid contains” … on the search page ought to do
you.
:
:
:
: On Wed, Nov 07, 2001 at 06:56:25PM -0500, Frank J. Reda wrote:
: > I mistakenly unchecked a user’s ability to ‘be granted rights’. In
trying
: > to restore the right, I can’t seem to find their name in
: > ‘Configuration/Users’. Is there any way to restore them to privileged
: > status through the UI?
: >
: >
: >
: >
: >
: >
: > _______________________________________________
: > rt-users mailing list
: > rt-users@lists.fsck.com
: > http://lists.fsck.com/mailman/listinfo/rt-users
: >
:
: –
: http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.
:
: _______________________________________________
: rt-users mailing list
: rt-users@lists.fsck.com
: http://lists.fsck.com/mailman/listinfo/rt-users
:

4

I mistakenly unchecked a user’s ability to ‘be granted rights’. In trying
to restore the right, I can’t seem to find their name in
‘Configuration/Users’. Is there any way to restore them to privileged
status through the UI?

We’ve been able to restore user rights by finding the user ID using
a query for all users of name (whatever). The user name will appear
in the resultset.

srl
Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com

5

OK - thanks for all of the advice - but none of it worked.

I went in through MySQL and found that both the privileged and disabled fields
needed to be changed.

That seems to have fixed the problem.

FRank----- Original Message -----
From: “Frank J. Reda” reda@jetty.rutgers.edu
To: rt-users@lists.fsck.com
Sent: Wednesday, November 07, 2001 6:56 PM
Subject: [rt-users] Restoring ‘privileged access’

I mistakenly unchecked a user’s ability to ‘be granted rights’. In trying
to restore the right, I can’t seem to find their name in
‘Configuration/Users’. Is there any way to restore them to privileged
status through the UI?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

6

Ah. yes. if you’d disabled the user, they wouldn’t show up in the listings.
2.0.9 adds the ability to search for disabled users.On Fri, Nov 09, 2001 at 01:03:50PM -0500, Frank J. Reda wrote:

OK - thanks for all of the advice - but none of it worked.

I went in through MySQL and found that both the privileged and disabled fields
needed to be changed.

That seems to have fixed the problem.

FRank

----- Original Message -----
From: “Frank J. Reda” reda@jetty.rutgers.edu
To: rt-users@lists.fsck.com
Sent: Wednesday, November 07, 2001 6:56 PM
Subject: [rt-users] Restoring ‘privileged access’

I mistakenly unchecked a user’s ability to ‘be granted rights’. In trying
to restore the right, I can’t seem to find their name in
‘Configuration/Users’. Is there any way to restore them to privileged
status through the UI?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.