Restarting RT

RT Users
1

Hello

I’m new to RT TrackIT, we’ve been using it at our site for a few
years now (great, simple easy to use program). However the
administrator who set this up and maintained it left us, and now we
have a little problem whereby a ticket keeps reappearing every 15
mins or so, the message is as the original (same contect, date and
time stamp). It appears RT is recreating the ticket as the mail is
on seen on our mail logs, is there a simple way to restart the RT
service on SUSE Linux withour restarting the server, we are using
V3.0.10.

Thanks in advance for any help.

Navin Halai
Royal Academy of Music

2

Navin Halai wrote:

Hello

I’m new to RT TrackIT, we’ve been using it at our site for a few
years now (great, simple easy to use program). However the
administrator who set this up and maintained it left us, and now we
have a little problem whereby a ticket keeps reappearing every 15
mins or so, the message is as the original (same contect, date and
time stamp). It appears RT is recreating the ticket as the mail is
Sounds like mail loop, that is bad. May be is not RT problem, but
problem of spam, RT AutoReply and some stupid mail service.

on seen on our mail logs, is there a simple way to restart the RT
service on SUSE Linux withour restarting the server, we are using
V3.0.10.
You must restart server, exactly stop&start, not reload.

3

on seen on our mail logs, is there a simple way to restart the RT
service on SUSE Linux withour restarting the server, we are using
V3.0.10.
You must restart server, exactly stop&start, not reload.

Just to clarify: “server” means the web server not the machine,
so stop and start the httpd service.

Les Mikesell
les@futuresource.com

4

Les Mikesell wrote:> On Thu, 2005-01-13 at 07:33, Ruslan U. Zakirov wrote:

on seen on our mail logs, is there a simple way to restart the RT
service on SUSE Linux withour restarting the server, we are using
V3.0.10.

You must restart server, exactly stop&start, not reload.

Just to clarify: “server” means the web server not the machine,
so stop and start the httpd service.
yes, httpd service