We’re using the REST2 API to integrate RT into another system , and are using a service account to create and update tickets. The issue with this setup is that the Requestor for those changes is the service account. While we change the Requestor after the ticket is created, the emails still go out with the service users name. This is confusing for our customers.
Has anyone looked at having the REST2 API impersonate a user? So, using a service user, it then changes identity to ‘Andrew Ruthven’ for next transaction(s).
 The Horizon web interface for OpenStack clouds.