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Hi,
RT version: rt-3.8.13
I would like to post to REST, and would like to quote a transaction.
Essentially, attaching the content of a ticket to an outgoing email.
Is this possible?
Jamie Mcloughlin 0870 850 2340 PGP: FF7746C1
JANET CSIRT (+44 1235 822 340)
Lumen House, Library Avenue, Didcot, Oxfordshire, OX11 0SG
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I would like to post to REST, and would like to quote a transaction.
Essentially, attaching the content of a ticket to an outgoing email.
Is this possible?
Those are two slightly different things, but neither is directly
supported in the REST interface.
You could fake transaction quoting by fetching and quoting to prefill
your reply.
The ticket attaching code used in RTIR is all handled in the web UI
layer though, so you’d likely have to do extra work to set the
internal structures that cause the mail sending routines to attach
tickets.
-kevin
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Thanks Kevin,
I thought that this might be a longshot…On 21/11/13 17:28, Kevin Falcone wrote:
You could fake transaction quoting by fetching and quoting to
prefill your reply.
This is what I have ended up doing…
Jamie Mcloughlin 0870 850 2340 PGP: FF7746C1
JANET CSIRT (+44 1235 822 340)
Lumen House, Library Avenue, Didcot, Oxfordshire, OX11 0SG
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