Hi,
I have a few instances of these errors in my log:
[Tue Aug 18 19:51:24 2009] [error]: Could not record email: Ticket creation
failed: No permission to create tickets in the queue ‘Inquiry’
(/opt/rt3-pnb/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Tue Aug 18 22:50:45 2009] [error]: Could not record email: Could not load a
valid user (/opt/rt3-pnb/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Fri Aug 21 15:03:23 2009] [error]: Could not record email: Message not
recorded: Permission Denied
(/opt/rt3-pnb/share/html/REST/1.0/NoAuth/mail-gateway:75)
I cannot determine what would actually cause such errors (I don’t know why
this code is being called), and I can’t reproduce them. AFAICT there has
been no data loss, and no user has reported a problem with the system that I
can trace to these errors. Should I be concerned?
Thanks,
David
Sorry - meant to indicate that I’m on version 3.8.5.
–DOn Tue, Sep 29, 2009 at 10:13 AM, David Chandek-Stark < dchandekstark@gmail.com> wrote:
Hi,
I have a few instances of these errors in my log:
[Tue Aug 18 19:51:24 2009] [error]: Could not record email: Ticket creation
failed: No permission to create tickets in the queue ‘Inquiry’
(/opt/rt3-pnb/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Tue Aug 18 22:50:45 2009] [error]: Could not record email: Could not load
a valid user (/opt/rt3-pnb/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Fri Aug 21 15:03:23 2009] [error]: Could not record email: Message not
recorded: Permission Denied
(/opt/rt3-pnb/share/html/REST/1.0/NoAuth/mail-gateway:75)
I cannot determine what would actually cause such errors (I don’t know why
this code is being called), and I can’t reproduce them. AFAICT there has
been no data loss, and no user has reported a problem with the system that I
can trace to these errors. Should I be concerned?
Thanks,
David
David Chandek-Stark
dchandekstark@gmail.com