I would like to integrate a customer self-service extranet with RT using
the REST interface. Customers need to be able to submit a new ticket &
view their existing tickets.
I’m able to query a user’s tickets fine. However, I can’t seem to create
a ticket using the REST interface (yes, I know I can send it via email
or use CLI … but I would like to keep this all w/in REST if possible).
Here is the syntax I’ve tried (along with several variations):
I get the following response:
RT/3.6.5 200 Ok
Required: id, Queue
Owner: Status: new
Starts: 2008-11-30 22:27:25
Due: 2008-11-30 22:27:25