REST API; the plus-character (+) will be not processed; plain email

RT Users
1

Dear Request Tracker users,

while we working with special characters, we noticed that the plus-character will be not processed by the REST-API, when a new ticket is created.
All other special characters will be processed.

Here a simple content:
content=
id: ticket/new
Queue: General

Http-Headers:
Content-Type: application/x-www-form-urlencoded; charset=utf-8

When we open the request-tracker web-frontend the following subject is shown:
Test '\ ’

What we are doing wrong?

Thank you very much for your help.

Rg
Michael

2

Dear Request Tracker users,

while we working with special characters, we noticed that the plus-character will be not processed by the REST-API, when a new ticket is created.
All other special characters will be processed.

Here a simple content:
content=
id: ticket/new
Queue: General

You should urlencode that text:

$ perl -e ‘use URL::Encode qw/url_encode_utf8/; print url_encode_utf8(“Test +”);’
Test+%2B

The + here is the space, the %2B is the plus sign from the string.

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.commailto:lstewart@internap.com
:earth_africa: www.internap.comhttp://www.internap.com

3

Dear RT-users,

thanks for your quick response.

We are using JavaScript API AngularJS and REST API to create new tickets.
There is a similar function in AngularJS, see follow:
encodeURIComponent(content);

Unfortunately it doesn’t work, also.

Using firebug the content seems fine.
That means, the submitted data stream over the network is fine.

How can i check in RT the incomming data stream from the client of the REST-API?

What we are wondering, other special characters are visbile, for example ‘?’, in a created ticket.

Thank you very much.

Rg
Michael

Gesendet: Dienstag, 20. September 2016 um 19:08 Uhr
Von: “Landon Stewart” lstewart@internap.com
An: “MDroemer@gmx.de” MDroemer@gmx.de
Cc: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] REST API; the plus-character (+) will be not processed; plain email

Dear Request Tracker users,

while we working with special characters, we noticed that the plus-character will be not processed by the REST-API, when a new ticket is created.
All other special characters will be processed.

Here a simple content:
content=
id: ticket/new
Subject: Test ‘+’
Queue: General

You should urlencode that text:

$ perl -e ‘use URL::Encode qw/url_encode_utf8/; print url_encode_utf8(“Test +”);’
Test+%2B

The + here is the space, the %2B is the plus sign from the string.

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.com[lstewart@internap.com]
:earth_africa: www.internap.com[http://www.internap.com]