Rest API search by email?

RT Users
1

Dear All,

I would need to use the rest api to query the tickets by e-mail address.
For eg, something like that:
http://rt_host/rt/REST/1.0/search/ticket?query=OWNER.Email=‘elekistvan@freemail.hu’
Is it possible to query tickets by email via rest api?

I would need to query these conditions:
my $tickets = new RT::Tickets($RT::SystemUser);
…
$tickets->FromSQL(“(status = ‘new’ or status = ‘open’) and (Owner.EmailAddress = '” . $email . “’ or Requestor.EmailAddress = '” . $email . “’ or Cc.EmailAddress = '” . $email . “’ or AdminCc.EmailAddress = '” . $email . “’ or Watcher.EmailAddress = '” . $email . “’ or QueueCc.EmailAddress = '” . $email . “’ or QueueAdminCc.EmailAddress = '” . $email . “')”);
…

If currently this rest api query is not implemented, do you think the solution would be to extend the rest api?
for eg: https://gist.github.com/737979
Is it difficult to do?

Thanks a lot,
Steve.

2

You must use the right field name.
Try this:
http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress=‘elekistvan@freemail.hu’

The best way would be to create the search with the query builder and
then copy and paste the query from the advanced tab to the REST url.

-ChrisAm 08.04.2011 08:16, schrieb elekistvan:

Dear All,

I would need to use the rest api to query the tickets by e-mail address.
For eg, something like that:
http://rt_host/rt/REST/1.0/search/ticket?query=OWNER.Email=‘elekistvan@freemail.hu’
Is it possible to query tickets by email via rest api?

I would need to query these conditions:
my $tickets = new RT::Tickets($RT::SystemUser);
…
$tickets->FromSQL(“(status = ‘new’ or status = ‘open’) and (Owner.EmailAddress = '” . $email . “’ or Requestor.EmailAddress = '” . $email . “’ or Cc.EmailAddress = '” . $email . “’ or AdminCc.EmailAddress = '” . $email . “’ or Watcher.EmailAddress = '” . $email . “’ or QueueCc.EmailAddress = '” . $email . “’ or QueueAdminCc.EmailAddress = '” . $email . “')”);
…

If currently this rest api query is not implemented, do you think the solution would be to extend the rest api?
for eg: Extend the RT (RequestTracker) REST API with a search. Use date range and queue name as search filters. · GitHub
Is it difficult to do?

Thanks a lot,
Steve.

3

Hi Christian,

Thanks for the answer. I tried all version of the query, but I always got ‘No matching results.’ answers. However, I am pretty sure, that there are tickets what would match for these queries:

http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress=‘elekistvan@freemail.hu’

or

http://rt_host/rt/REST/1.0/search/ticket?query=Owner=‘elekistvan@freemail.hu’

so, for eg. this is working: http://rt_host/rt/REST/1.0/search/ticket?query=Status=‘new’

The user names and the e-mail addresses are the same, that’s why i would expect valid answers. My rt version is: RT 3.8.5

Is this user list query is implemented in this version of this rest api?
Or what do you think I am doing wrong?

Thanks a lot!
Nice weekend.

Christian Loos cloos@netcologne.de, ezt írta:

You must use the right field name.
Try this:
http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress=‘elekistvan@freemail.hu’

The best way would be to create the search with the query builder and
then copy and paste the query from the advanced tab to the REST url.

-ChrisAm 08.04.2011 08:16, schrieb elekistvan:

Dear All,

I would need to use the rest api to query the tickets by e-mail address.
For eg, something like that:
http://rt_host/rt/REST/1.0/search/ticket?query=OWNER.Email=‘elekistvan@freemail.hu’
Is it possible to query tickets by email via rest api?

I would need to query these conditions:
my $tickets = new RT::Tickets($RT::SystemUser);
…
$tickets->FromSQL(“(status = ‘new’ or status = ‘open’) and (Owner.EmailAddress = '” . $email . “’ or Requestor.EmailAddress = '” . $email . “’ or Cc.EmailAddress = '” . $email . “’ or AdminCc.EmailAddress = '” . $email . “’ or Watcher.EmailAddress = '” . $email . “’ or QueueCc.EmailAddress = '” . $email . “’ or QueueAdminCc.EmailAddress = '” . $email . “')”);
…

If currently this rest api query is not implemented, do you think the solution would be to extend the rest api?
for eg: Extend the RT (RequestTracker) REST API with a search. Use date range and queue name as search filters. · GitHub
Is it difficult to do?

Thanks a lot,
Steve.

4

Hi Christian,

Thanks for the answer. I tried all version of the query, but I always got ‘No matching results.’ answers. However, I am pretty sure, that there are tickets what would match for these queries:

http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress=‘elekistvan@freemail.hu’

or

http://rt_host/rt/REST/1.0/search/ticket?query=Owner=‘elekistvan@freemail.hu’

so, for eg. this is working: http://rt_host/rt/REST/1.0/search/ticket?query=Status=‘new’

If those are the actual URLs you’re using, you’re not properly encoding
the value of the query parameter. At the very least in the cases above,
= needs to be escaped as %3D.

Thomas

5

I think I found it out, I sent a ticket with my problem:
http://issues.bestpractical.com/Ticket/Display.html?id=17076

If I use a “xxx.yyy+11@gmail.com” style e-mail address in a rest url, it does not give any valid answer however it should.
With other email addresses it is working as expected, but my developer install contains test users with this kind of test gmail email addresses.

Best Regards,
Steve

elekistvan elekistvan@freemail.hu, ezt írta:

Hi Christian,

Thanks for the answer. I tried all version of the query, but I always got ‘No matching results.’ answers. However, I am pretty sure, that there are tickets what would match for these queries:

http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress=‘elekistvan@freemail.hu’

or

http://rt_host/rt/REST/1.0/search/ticket?query=Owner=‘elekistvan@freemail.hu’

so, for eg. this is working: http://rt_host/rt/REST/1.0/search/ticket?query=Status=‘new’

The user names and the e-mail addresses are the same, that’s why i would expect valid answers. My rt version is: RT 3.8.5

Is this user list query is implemented in this version of this rest api?
Or what do you think I am doing wrong?

Thanks a lot!
Nice weekend.

Christian Loos cloos@netcologne.de, ezt írta:

You must use the right field name.
Try this:
http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress=‘elekistvan@freemail.hu’

The best way would be to create the search with the query builder and
then copy and paste the query from the advanced tab to the REST url.

-ChrisAm 08.04.2011 08:16, schrieb elekistvan:

Dear All,

I would need to use the rest api to query the tickets by e-mail address.
For eg, something like that:
http://rt_host/rt/REST/1.0/search/ticket?query=OWNER.Email=‘elekistvan@freemail.hu’
Is it possible to query tickets by email via rest api?

I would need to query these conditions:
my $tickets = new RT::Tickets($RT::SystemUser);
…
$tickets->FromSQL(“(status = ‘new’ or status = ‘open’) and (Owner.EmailAddress = '” . $email . “’ or Requestor.EmailAddress = '” . $email . “’ or Cc.EmailAddress = '” . $email . “’ or AdminCc.EmailAddress = '” . $email . “’ or Watcher.EmailAddress = '” . $email . “’ or QueueCc.EmailAddress = '” . $email . “’ or QueueAdminCc.EmailAddress = '” . $email . “')”);
…

If currently this rest api query is not implemented, do you think the solution would be to extend the rest api?
for eg: Extend the RT (RequestTracker) REST API with a search. Use date range and queue name as search filters. · GitHub
Is it difficult to do?

Thanks a lot,
Steve.

6

I think I found it out, I sent a ticket with my problem:
Login

If I use a “xxx.yyy+11@gmail.com” style e-mail address in a rest url, it does not give any valid answer however it should.
With other email addresses it is working as expected, but my developer install contains test users with this kind of test gmail email addresses.

Best Regards,
Steve

elekistvan elekistvan@freemail.hu, ezt írta:

Hi Christian,

Thanks for the answer. I tried all version of the query, but I always got ‘No matching results.’ answers. However, I am pretty sure, that there are tickets what would match for these queries:

http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress=‘elekistvan@freemail.hu’

or

http://rt_host/rt/REST/1.0/search/ticket?query=Owner=‘elekistvan@freemail.hu’

so, for eg. this is working: http://rt_host/rt/REST/1.0/search/ticket?query=Status=‘new’

The user names and the e-mail addresses are the same, that’s why i would expect valid answers. My rt version is: RT 3.8.5

Is this user list query is implemented in this version of this rest api?
Or what do you think I am doing wrong?

Thanks a lot!
Nice weekend.

Christian Loos cloos@netcologne.de, ezt írta:

You must use the right field name.
Try this:
http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress=‘elekistvan@freemail.hu’

The best way would be to create the search with the query builder and
then copy and paste the query from the advanced tab to the REST url.

-Chris

Am 08.04.2011 08:16, schrieb elekistvan:

Dear All,

I would need to use the rest api to query the tickets by e-mail address.
For eg, something like that:
http://rt_host/rt/REST/1.0/search/ticket?query=OWNER.Email=‘elekistvan@freemail.hu’
Is it possible to query tickets by email via rest api?

I would need to query these conditions:
my $tickets = new RT::Tickets($RT::SystemUser);
…
$tickets->FromSQL(“(status = ‘new’ or status = ‘open’) and (Owner.EmailAddress = '” . $email . “’ or Requestor.EmailAddress = '” . $email . “’ or Cc.EmailAddress = '” . $email . “’ or AdminCc.EmailAddress = '” . $email . “’ or Watcher.EmailAddress = '” . $email . “’ or QueueCc.EmailAddress = '” . $email . “’ or QueueAdminCc.EmailAddress = '” . $email . “')”);
…

If currently this rest api query is not implemented, do you think the solution would be to extend the rest api?
for eg: Extend the RT (RequestTracker) REST API with a search. Use date range and queue name as search filters. · GitHub
Is it difficult to do?

Thanks a lot,
Steve.

Best regards, Ruslan.

7

I think I found it out, I sent a ticket with my problem:
Login

Next time you create a ticket, please set your email address as the
requestor so we can contact you about it. I’ve replied there.

Thomas