I think I found it out, I sent a ticket with my problem:
If I use a "email@example.com" style e-mail address in a rest url, it does not give any valid answer however it should.
With other email addresses it is working as expected, but my developer install contains test users with this kind of test gmail email addresses.
elekistvan firstname.lastname@example.org, ezt írta:
Thanks for the answer. I tried all version of the query, but I always got ‘No matching results.’ answers. However, I am pretty sure, that there are tickets what would match for these queries:
so, for eg. this is working: http://rt_host/rt/REST/1.0/search/ticket?query=Status=‘new’
The user names and the e-mail addresses are the same, that’s why i would expect valid answers. My rt version is: RT 3.8.5
Is this user list query is implemented in this version of this rest api?
Or what do you think I am doing wrong?
Thanks a lot!
Christian Loos email@example.com, ezt írta:
You must use the right field name.
The best way would be to create the search with the query builder and
then copy and paste the query from the advanced tab to the REST url.
-ChrisAm 08.04.2011 08:16, schrieb elekistvan:
I would need to use the rest api to query the tickets by e-mail address.
For eg, something like that:
Is it possible to query tickets by email via rest api?
I would need to query these conditions:
my $tickets = new RT::Tickets($RT::SystemUser);
$tickets->FromSQL("(status = ‘new’ or status = ‘open’) and (Owner.EmailAddress = ‘" . $email . "’ or Requestor.EmailAddress = ‘" . $email . "’ or Cc.EmailAddress = ‘" . $email . "’ or AdminCc.EmailAddress = ‘" . $email . "’ or Watcher.EmailAddress = ‘" . $email . "’ or QueueCc.EmailAddress = ‘" . $email . "’ or QueueAdminCc.EmailAddress = ‘" . $email . "’)");
If currently this rest api query is not implemented, do you think the solution would be to extend the rest api?
for eg: https://gist.github.com/737979
Is it difficult to do?
Thanks a lot,