Hi,
Is there a REST API for RTIR features like creating updating listing incidents and managing constituencies? I saw the RT REST API but I guess this API is just for request tracker and does not include RTIR features.
regards
Hi,
Afaik, neither RT REST API 1 nor 2 do support RT::IR specific features. One has to implement one’s own on top the RT REST API. I’ve spent countless hours trying to deduce how to manipulate RT::IR related queues and parameters using the RT REST API.
If one looks closer at the implementation of the RT REST API, it looks more like a thin layer permitting invocations of the RT functions directly. This means that every time RT/RT::IR functionality is changed, the behaviour of the API changes.