REST API for Assets

RT Users
1

Hi,

Is there a REST API for assets in RT?

I can’t find any documentation for it.

Can anyone shed any light on if it exists or is in the works?

Kind regards
Bart

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005

2

Hi Bart,

Unfortunately there is no REST API for Assets. I’ve heard rumors that
maybe they’re working on it but pretty sure I’ve not seen anything official.

Is anyone out there interested in combining funds to pay for the
development of this much needed feature? I’m sure we could convince
BestPractical to roll it into ‘core’ so that everyone would benefit.

Best,
JoshOn Wed, Nov 23, 2016 at 3:26 PM, Bart Bunting bart.bunting@ursys.com.au wrote:

Hi,

Is there a REST API for assets in RT?

I can’t find any documentation for it.

Can anyone shed any light on if it exists or is in the works?

Kind regards
Bart

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Los Angeles - January 9-11 2017

Reed College
Computer Hardware Services
ETC 114
503-788-6661

3

Josh,

I may be able to get our company to contribute something, although I’m
afraid it wouldn’t be too much.

We are tossing up between updating owr own existing solution or using RT to manage assets.

Given the lack of an API it makes RT integration with our customer portal
problematic. This is likely to push us away from RT and to just write
our own specific implementation.

If there is a commitment from Bestpractical to get the API implemented
and funds were the only issue we would consider how we could help.

Kind regards

Bart

Josh Tackitt tackittj@reed.edu writes:

Hi Bart,

Unfortunately there is no REST API for Assets. I’ve heard rumors that
maybe they’re working on it but pretty sure I’ve not seen anything official.

Is anyone out there interested in combining funds to pay for the
development of this much needed feature? I’m sure we could convince
BestPractical to roll it into ‘core’ so that everyone would benefit.

Best,
Josh

Hi,

Is there a REST API for assets in RT?

I can’t find any documentation for it.

Can anyone shed any light on if it exists or is in the works?

Kind regards
Bart

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Los Angeles - January 9-11 2017

–
Reed College
Computer Hardware Services
ETC 114
503-788-6661
Bart

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005

4

Hello!
I also need a REST api for assets, so I decided to take a stab at
writing one myself. The files are here:

This is my first contribution to RT. To install and test, place the

files default and links into a new directory:
/opt/rt4/share/html/REST/1.0/Forms/asset/

Then run:
rm -Rf /opt/rt4/var/mason_data/obj/*; service apache2 reload

I have working asset “show”, “new” and updates. It used the same format
as tickets:

$ curl
‘http://localhost/REST/1.0/asset/1/show?user=xxxxxxx&pass=xxxxxxx’
RT/4.4.1 200 Ok

id: asset/1
Name: testing
Description: The test description is here
Catalog: 1
Status: allocated
Created: 2016-12-06 02:25:17
LastUpdated: 2016-12-07 04:05:57
Owner: myuser

HeldBy: user1@example.com, user3@example.com,
user2@example.com

Contacts: user1@example.com, user2@example.com
CF.{NCentralAssetID}: 34512

Custom fields are working, links work (show only) and updates work
(mostly). I’m currently having trouble with the Contacts and HeldBy
fields not removing entries for users that are no longer on the list
when posted. I get an error from RT::Record::Role::Roles, when it’s
clearly listed when I query. Even more odd, the first time I try to
remove a member, it acts without error. It’s only on the second attempt
that it shows an error. This suggested that maybe it’s removing
something, but not all. Appears to be a bug in other PMs.

If this helps someone as-is, then great! If others can contribute, I
welcome it.
Anyone know if our pull request should go against master when we’re
done?

Anyone willing to trust the code? LOL

SteveOn 2016-12-04 5:38 pm, Bart Bunting wrote:

Josh,

I may be able to get our company to contribute something, although I’m
afraid it wouldn’t be too much.

We are tossing up between updating owr own existing solution or using
RT to manage assets.

Given the lack of an API it makes RT integration with our customer
portal
problematic. This is likely to push us away from RT and to just write
our own specific implementation.

If there is a commitment from Bestpractical to get the API implemented
and funds were the only issue we would consider how we could help.

Kind regards

Bart

Josh Tackitt tackittj@reed.edu writes:

Hi Bart,

Unfortunately there is no REST API for Assets. I’ve heard rumors that
maybe they’re working on it but pretty sure I’ve not seen anything
official.

Is anyone out there interested in combining funds to pay for the
development of this much needed feature? I’m sure we could convince
BestPractical to roll it into ‘core’ so that everyone would benefit.

Best,
Josh

On Wed, Nov 23, 2016 at 3:26 PM, Bart Bunting bart.bunting@ursys.com.au wrote:

Hi,

Is there a REST API for assets in RT?

I can’t find any documentation for it.

Can anyone shed any light on if it exists or is in the works?

Kind regards
Bart

Bart Bunting - URSYS
PH: 02 87452811
Mbl: 0409560005

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Los Angeles - January 9-11 2017

–
Reed College
Computer Hardware Services
ETC 114
503-788-6661
Bart