REST API and WebExternal Auth

RT Users
1

Hi,

I was wondering if it would be possible to use the REST API and an External Auth? I keep getting redirected, when I try curling a url. Also, I was wondering if anyone has created a page that shows all current open tickets, and all current opened/unclaimed tickets?

Thanks,

Tom

2

Hi Tom,

It is definatly possible to use the REST API with external auth as we
use it to run scheduled reports.
I’ve not used curl, all our scripts are in python.

I would guess that you are not providing the credentials correctly, the
following wiki page may help.

http://requesttracker.wikia.com/wiki/REST

Best Regards

MartinOn 2013-02-05 19:58, Thomas Misilo wrote:

Hi,

I was wondering if it would be possible to use the REST API and an
External Auth? I keep getting redirected, when I try curling a url.
Also, I was wondering if anyone has created a page that shows all
current open tickets, and all current opened/unclaimed tickets?

Thanks,

Tom

!DSPAM:9,51115b1633231209415469!

3

I was wondering if it would be possible to use the REST API and an External Auth? I keep
getting redirected, when I try curling a url. Also, I was wondering if anyone has created a
page that shows all current open tickets, and all current opened/unclaimed tickets?

Is the user who is logging in via REST marked as Privileged in the
admin UI? If not, they don’t have access. You’ll either need to
allow Unprivileged users access in the config or mark your users
Privileged.

But, logging into REST with an RT-Authen-ExternalAuth provided
password works just fine.

-kevin

4

I was wondering if it would be possible to use the REST API and an
External Auth? I keep
getting redirected, when I try curling a url. Also, I was wondering if
anyone has created a
page that shows all current open tickets, and all current
opened/unclaimed tickets?

Is the user who is logging in via REST marked as Privileged in the admin UI?
If not, they don’t have access. You’ll either need to allow Unprivileged users
access in the config or mark your users Privileged.

But, logging into REST with an RT-Authen-ExternalAuth provided password
works just fine.

Sorry for taking so long to get back to this, other projects have come up that took priority.

I have these following settings in my RT_SiteConfig.pm

Set($WebExternalAuth , ‘1’);
Set($WebFallbackToInternalAuth , ‘1’);

And the following in my apache config:

<Location /rt>

Authtype CAS

Authtype CAS
require valid-user

   SetHandler modperl
            PerlResponseHandler Plack::Handler::Apache2
            PerlSetVar psgi_app /opt/rt4/sbin/rt-server
 </Location>

So, when I try to go to the rest API, it redirects to CAS, so I cannot use a local account, or at least I cannot figure out how I would be able to. Is there something I am missing?

Thanks,

Tom