Respond as default for UpdateType when I resolve a ticket?

RT Users
1

Hi,

I am trying to a thing that I thought was simple. I would like the Update
Field to show “Response to requestor” as default when I am resolving a
ticket. The resolve link on Ticket/Display.html links to
Ticket/Update.html?Action=Comment, but If I manage to change this link into
Ticket/Update.html?Action=Respond I should be done. But in this Perl-jungle
I am not able to find this. I guess it is hidden by some funktions/Hashes
with the values. Please give me a hint where to add the changes ?

/Jim

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2

Jim Keene wrote:

I am trying to a thing that I thought was simple. I would like the Update
Field to show “Response to requestor” as default when I am resolving a
ticket. The resolve link on Ticket/Display.html links to
Ticket/Update.html?Action=Comment, but If I manage to change this link into
Ticket/Update.html?Action=Respond I should be done. But in this Perl-jungle
I am not able to find this. I guess it is hidden by some funktions/Hashes
with the values. Please give me a hint where to add the changes ?

webrt/Ticket/Elements/Tabs (aka $RT_PATH/WebRT/html/Ticket/Elements/Tabs)

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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