In looking through the mail archives I saw a few references on how to
resolve tickets by sending an appropriately crafted message to
rt-mailgate, but thusfar with RT2 it merely ends up adding my commands
as correspondence to a given ticket. There doesn’t appear to be any
current documentation on RT2 for these types of actions (yet
I see that the enhanced-mailgate has some options for this as well,
using PGP keys/signatures, but if there was a way to perform it with the
current rt-mailgate that would be preferable.
Open to suggestions!