Hi,
In looking through the mail archives I saw a few references on how to
resolve tickets by sending an appropriately crafted message to
rt-mailgate, but thusfar with RT2 it merely ends up adding my commands
as correspondence to a given ticket. There doesn’t appear to be any
current documentation on RT2 for these types of actions (yet 
I see that the enhanced-mailgate has some options for this as well,
using PGP keys/signatures, but if there was a way to perform it with the
current rt-mailgate that would be preferable.
Open to suggestions!
Thanks,
Scott
There’s no functionality for that in the standard mail gateway.
Enhanced-mailgate is your best bet for this. (you can always go hack it
to not need pgp authentication…)On Wed, Dec 12, 2001 at 11:52:56AM +0100, Scott A. McIntyre wrote:
Hi,
In looking through the mail archives I saw a few references on how to
resolve tickets by sending an appropriately crafted message to
rt-mailgate, but thusfar with RT2 it merely ends up adding my commands
as correspondence to a given ticket. There doesn’t appear to be any
current documentation on RT2 for these types of actions (yet 
I see that the enhanced-mailgate has some options for this as well,
using PGP keys/signatures, but if there was a way to perform it with the
current rt-mailgate that would be preferable.
Open to suggestions!
Thanks,
Scott
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