That’s a very good question and probably has been asked before. I don’t
think there is a way out-of-the-box to do this. Probably could write a
custom script per queue - or hack the source code. Of course, to do what
you want would result in the email being bounced back to sender or simply
eaten by RT. I guess the bounced message could include details that the
ticket in question has been closed.
Sent by: To
[rt-users] resolving and closing
01/01/2009 10:10 tickets
My apologies if this is answered somewhere else already.
When a ticket is set to status resolved, is there any way to lock it, or
close the ticket out?
So that any future emails to the same ticket number do not result in the
ticket being set back to status open?
Thanks for any help!
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