There may be a sensible reason for this.
When a ticket is created, the message body is put into
$Transaction->Content() and so can appear on the
Transaction template. WHen a ticket is resolved, the
reply created is done as a seperate transaction, so two
scrips are fired (one for the reply, and one for the
resolve). This means that when the Transaction
template is used for a resolving transaction it has no
$Transaction->Content() body, and the AdminCCs get two
e-mails rather than one. Why is this?
Is it possible to have some $Transaction->Content() with
a “resolve” transation?