Is it possible to have some $Transaction->Content() with
a “resolve” transation?Stephen
I noticed this also and it doesn’t make sense to me. Jesse, is there some
reason for this behavior?
(i also cc’d this to the developers list, since it may be more appropriate
there)
There may be a sensible reason for this.
When a ticket is created, the message body is put into
$Transaction->Content() and so can appear on the
Transaction template. WHen a ticket is resolved, the
reply created is done as a seperate transaction, so two
scrips are fired (one for the reply, and one for the
resolve). This means that when the Transaction
template is used for a resolving transaction it has no
$Transaction->Content() body, and the AdminCCs get two
e-mails rather than one. Why is this?
Is it possible to have some $Transaction->Content() with
a “resolve” transation?
Stephen