Hi there,
I am trying to create a new Global resolved template that includes some
information as to what the ticket was about in it but am having a problem.
I’ve taken some information from the transaction template and put it into
the body of the resolved template, but the Subject: in the body appears as
(No subject given).
Here’s the template:
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Queue: {$Ticket->QueueObj->Name}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->Requestors->EmailsAsString()}
Status: {$Ticket->Status}
Does anybody have a suggestion to what I should change the subject to or how
I can achieve this?
Regards,
Derek…
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How about $Ticket->SubjectOn Tue, Sep 11, 2001 at 10:22:22AM +0100, Derek Fage wrote:
Hi there,
I am trying to create a new Global resolved template that includes some
information as to what the ticket was about in it but am having a problem.
I’ve taken some information from the transaction template and put it into
the body of the resolved template, but the Subject: in the body appears as
(No subject given).
Here’s the template:
Subject: Ticket Resolved (test)
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->Requestors->EmailsAsString()}
Status: {$Ticket->Status}
Does anybody have a suggestion to what I should change the subject to or how
I can achieve this?
Regards,
Derek…
Any views expressed in this message are those of the individual sender,
except where the sender states them to be the views of Foreshore Limited.
This e-mail is intended only for the individual or entity to which it is
addressed and contains information that is private and confidential. If
you are not the intended recipient you are hereby notified that any
dissemination, distribution or copying is strictly prohibited. If you
have received this e-mail in error please delete it immediately and
advise us by return e-mail to hostmaster@foreshore.net
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