As a matter of fact I have written a scripaction just for this.
I can get a ScripCondition for statuschange written that will look for status
resolved as well. (been needing to write this anyway)
I will be posting said scripaction in the next day or so, but if you can’t
wait, let me know.On Monday 29 April 2002 08:12 am, Crespo, Ramon wrote:
I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets. Is there
anyway to write a scrip that will move all tickets to a certain queue once
there status equals resolved? Thank you all for making this system easier
to work with.
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