Hello Everyone,
I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets. Is there anyway
to write a scrip that will move all tickets to a certain queue once there
status equals resolved? Thank you all for making this system easier to work
with.
Kind Regards,
Ramon Crespo
a message of 19 lines which said:
I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets.
“Search” then “status is resolved”.
Is there anyway
to write a scrip that will move all tickets to a certain queue once there
status equals resolved?
It does not seem necessary.
a message of 19 lines which said:
I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets.
“Search” then “status is resolved”.
Thats what I suggested, but it seems they want a page where they can see
everything
thats been resolved. Is there anyway to embed those search results in
another page.
Is there anyway
to write a scrip that will move all tickets to a certain queue once there
status equals resolved?
It does not seem necessary.
Thanks for your help,
Ramon Crespo
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
As a matter of fact I have written a scripaction just for this.
I can get a ScripCondition for statuschange written that will look for status
resolved as well. (been needing to write this anyway)
I will be posting said scripaction in the next day or so, but if you can’t
wait, let me know.On Monday 29 April 2002 08:12 am, Crespo, Ramon wrote:
Hello Everyone,
I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets. Is there
anyway to write a scrip that will move all tickets to a certain queue once
there status equals resolved? Thank you all for making this system easier
to work with.
Kind Regards,
Ramon Crespo
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm