Resolved Queue?

RT Users
1

Hello Everyone,

I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets. Is there anyway
to write a scrip that will move all tickets to a certain queue once there
status equals resolved? Thank you all for making this system easier to work
with.

Kind Regards,
Ramon Crespo

2

a message of 19 lines which said:

I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets.

“Search” then “status is resolved”.

Is there anyway
to write a scrip that will move all tickets to a certain queue once there
status equals resolved?

It does not seem necessary.

3

a message of 19 lines which said:

I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets.

“Search” then “status is resolved”.

Thats what I suggested, but it seems they want a page where they can see
everything
thats been resolved. Is there anyway to embed those search results in
another page.

Is there anyway
to write a scrip that will move all tickets to a certain queue once there
status equals resolved?

It does not seem necessary.

Thanks for your help,
Ramon Crespo

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

As a matter of fact I have written a scripaction just for this.
I can get a ScripCondition for statuschange written that will look for status
resolved as well. (been needing to write this anyway)
I will be posting said scripaction in the next day or so, but if you can’t
wait, let me know.On Monday 29 April 2002 08:12 am, Crespo, Ramon wrote:

Hello Everyone,

I’ve been using RT for a couple of weeks now and it seems like a great
ticket system solution. However it seems its not perfect for management.
They want to have a place they can see all resolved tickets. Is there
anyway to write a scrip that will move all tickets to a certain queue once
there status equals resolved? Thank you all for making this system easier
to work with.

Kind Regards,
Ramon Crespo

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm