Resolved Autoresponse with Resolution?

When a ticket is moved to resolved it sends an autorespond to the requestor.
Is there any way to include notes form the resultion? I see in the other
templated how to grab ‘dynamic data elements’ but nothing in the docs points to
writing templates like this.

Thanks
Jon

jshoberg@attbi.com jshoberg@attbi.com (2002-Dec-11 16:59) wrote:

When a ticket is moved to resolved it sends an autorespond to the
requestor. Is there any way to include notes form the resultion? I
see in the other templated how to grab ‘dynamic data elements’ but
nothing in the docs points to writing templates like this.

“me too”!

so far I haven’t managed to get a working template for this, despite
the massive hints from
Message-ID: Pine.LNX.4.44.0207252150380.865-100000@x22.ripe.net
in the archive.

Have A Nice Day,
Wolfgang
Wolfgang W. Baumann baumann@zib.de CFD Consultant @ ZIB & HLRN

jshoberg@attbi.com jshoberg@attbi.com (2002-Dec-11 16:59) wrote:

When a ticket is moved to resolved it sends an autorespond to the
requestor. Is there any way to include notes form the resultion? I
see in the other templated how to grab ‘dynamic data elements’ but
nothing in the docs points to writing templates like this.

“me too”!

so far I haven’t managed to get a working template for this, despite
the massive hints from
Message-ID: Pine.LNX.4.44.0207252150380.865-100000@x22.ripe.net
Date: Thu, 25 Jul 2002 22:13:32 +0200 (CEST)
in the archive.

The above one was an untested quickie. Odhiambo hassled me to get a
working verion, available in:

Message-ID: <Pine.LNX.4.44.0211131828010.23937-100000@x22.ripe.net>

( which is incidentally
http://lists.fsck.com/pipermail/rt-users/2002-November/010787.html )

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security

Bruce Campbell bruce_campbell@ripe.net (2002-Dec-18 17:41) wrote:

The above one was an untested quickie. Odhiambo hassled me to get a
working verion, available in:

Date: Wed, 13 Nov 2002 18:38:37 +0100 (CET)
Message-ID: Pine.LNX.4.44.0211131828010.23937-100000@x22.ripe.net

( which is incidentally
http://lists.fsck.com/pipermail/rt-users/2002-November/010787.html )

Just wanted to let you know that it definitely also works here.
Thanks a bunch!

Have A Nice Day,
Wolfgang
Wolfgang W. Baumann baumann@zib.de CFD Consultant @ ZIB & HLRN