email@example.com firstname.lastname@example.org (2002-Dec-11 16:59) wrote:
When a ticket is moved to resolved it sends an autorespond to the
requestor. Is there any way to include notes form the resultion? I
see in the other templated how to grab ‘dynamic data elements’ but
nothing in the docs points to writing templates like this.
so far I haven’t managed to get a working template for this, despite
the massive hints from
Date: Thu, 25 Jul 2002 22:13:32 +0200 (CEST)
in the archive.
The above one was an untested quickie. Odhiambo hassled me to get a
working verion, available in:
( which is incidentally
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations/Security