Resolved aging?


#1

Is it possible to make the “Resolved” tickets to quit aging?

One of the things we want to track is how long a request takes to complete.
If a ticket quits aging when it’s marked “resolved”, then that would do it.

Russ Johnson
Stargate Online

telnet://telnet.dimstar.net
http://www.dimstar.net
ICQ: 3739685:Airneil


#2

Is it possible to make the “Resolved” tickets to quit aging?

One of the things we want to track is how long a request takes to complete.
If a ticket quits aging when it’s marked “resolved”, then that would do it.

Look at any of the contributed RT stats scripts. in ftp://ftp.fsck.com/pub/rt/contrib/

Basically, you can read the transaction history for a ticket and compare
the difference between the dates of the creation and resolution transactions.

Russ Johnson
Stargate Online

telnet://telnet.dimstar.net
http://www.dimstar.net
ICQ: 3739685:Airneil


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