Is it possible to make the “Resolved” tickets to quit aging?
One of the things we want to track is how long a request takes to complete.
If a ticket quits aging when it’s marked “resolved”, then that would do it.
Is it possible to make the “Resolved” tickets to quit aging?
One of the things we want to track is how long a request takes to complete.
If a ticket quits aging when it’s marked “resolved”, then that would do it.