Is it possible to make the “Resolved” tickets to quit aging?
One of the things we want to track is how long a request takes to complete.
If a ticket quits aging when it’s marked “resolved”, then that would do it.
Look at any of the contributed RT stats scripts. in ftp://ftp.fsck.com/pub/rt/contrib/
Basically, you can read the transaction history for a ticket and compare
the difference between the dates of the creation and resolution transactions.
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70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
They’ll take my private key when they pry it from my cold dead fingers!