Resolve Ticket with one Click

“Travis Campbell” writes:> On Fri, Nov 11, 2005 at 09:51:17AM -0800, Roderick A. Anderson wrote:

Looks to be a customization of the Ticket Display page and a custom action.

Anyone done this?

Modify Ticket/Elements/Tabs and change the Resolve link so it doesn’t
have an Action=Comment associated with it.

This doesn’t work for me. I copied the Resolve tab to a Quick Resolve
tab, where I removed the Action=Comment bit. The link still takes me
to the same update page, obviously.

However, changing the link to be

“Ticket/Display.html?Status=resolved&id=” . $id

does seem to work. Anyone see any problem with that solution?

Leif Nixon - Systems expert
National Supercomputer Centre - Linkoping University