Reset passwords ued to work...now doesn't

RT Users
1

Hello,

I implemented a simple password reset queue which reset a user’s
password when a new email was sent to that queue. It used to work
great, but now doesn’t. I’m not sure if it stopped when the server was
upgraded to RT 3.6.0, or if it was busted earlier.

Whenever an email is sent to the password reset queue, the ticket gets
created in the support queue. The mail logs show the email being
received and delivered to the correct queue, but when procmail takes
over, the message goes to the support queue. I don’t understand why
this is happening.

Here’s the alias file for postfix:

RT aliases (review the procmail file for more details)

support: “|/usr/bin/procmail -m /etc/procmail-support.rc”
support-comments: “|/usr/bin/procmail -m /etc/procmail-support.rc”
resetpwd: “|/usr/bin/procmail -m /etc/procmail-support.rc”
resetpwd-comments: “|/usr/bin/procmail -m /etc/procmail-support.rc”

And here’s the procmail recipe:

LOGFILE=/var/log/procmail-support.log
DEFAULT=/home/ksandhu/Maildir/

:0

RT aliases

:0
|/var/www/rt/bin/rt-mailgate --queue Technical-Support --action
correspond --url https://blah
|/var/www/rt/bin/rt-mailgate --queue Technical-Support --action comment
–url https://blah
|/var/www/rt/bin/rt-mailgate --queue Resetpwd --action correspond --url
https://blah
|/var/www/rt/bin/rt-mailgate --queue Resetpwd --action comment --url
https://blah

Send everything else to ksandhu@systemsaligned.com

:0
$DEFAULT

Am I missing something obvious? Has something changed in RT that would
break resetting passwords via email?

Regards,

Ranbir

Kanwar Ranbir Sandhu
Linux 2.6.17-1.2187_FC5 i686 GNU/Linux
13:39:21 up 4 days, 20:39, 3 users, load average: 0.09, 0.23, 0.22

2

Hello,

I implemented a simple password reset queue which reset a user’s
password when a new email was sent to that queue. It used to work
great, but now doesn’t. I’m not sure if it stopped when the server was
upgraded to RT 3.6.0, or if it was busted earlier.

Does anyone have an idea why the password reset has stopped functioning?
I’ve since noticed that new users aren’t getting random passwords
assigned to them either. Something is quite obviously broken, but I
haven’t changed anything except upgrade RT to 3.6.0. Should I give
3.6.1 a try?

BTW, I’ve checked the wiki, and I have the automatic password bit set up
the same way. I’m stumped.

Regards,

Ranbir

Kanwar Ranbir Sandhu
Linux 2.6.17-1.2187_FC5 i686 GNU/Linux
12:31:27 up 1 day, 11:37, 2 users, load average: 0.27, 0.27, 0.19