Hi all. I’m running RT 3.4.1 and have the following 2 questions.
I need to clear the RT database of all old ticket and ticket related
information as well as reset the the ticket id so that it’s back at 1.
Question 1: Which tables do I need to reset/clear?
Question 2: How do I set the ticket id back to its original value?
(After I delete all ticket values,
- What I know concerning Question 1:
I have the following tables in the RT database:
I’m guessing I need to clear (delete * from table-name): Attachments,
Links, Tickets, Transactions. What else?
Anything else I should know regarding this process?
Thanks in advance,