Reset numbers of the Tickets


I Would like to know as I could alter or to advance the numbers of the tickets?
Would anybody know the procedures used in this task?

Rodrigo Blanco
Engenheiro de Suporte
ATS Advanced Technology Solutions
Av. Paulista, 2421 5º andar
01311-300 - Bela Vista - São Paulo - Brasil
Tel/Fax: +5511-3087-9000

Hi guys,

I have progressed with my auto-department idea… to the following:

I’ve create a custom USER field, called “user_dept”…
I’ve also created a custom TICKET field, called “ticket_dept”…

I’d like to create a scrip, oncreate, which sets the value of the
ticket_dept to the value of the user_dept for the user.

I’ve looked at some of the sample scrips available on the website, and
some do part of what I want to do, but I’m having trouble understanding
how to put it together. Could somebody give me some tips, or point me in
the right direction?

Many thanks,