See the answers below…
-----Mensagem original-----De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]Em nome de Ravin
Mathoora
Enviada em: quinta-feira, 12 de maio de 2005 10:31
Para: rt-users@lists.bestpractical.com
Cc: Juraj Sofranko
Assunto: [rt-users] Status change
Hi there, 4 questions:
- is it possible to change the values of the status fields to be other than
the default values?
yes
- If the answer is yes to the 1st question, can you provide me with the
location of where this can be done/
etc/RT_SiteCongig.pm put new status in :
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
- Can the colour of the ticket change depending on the status values?
http://wiki.bestpractical.com/index.cgi?ShowStatusInColor
- Can different status values be set for different queues?
I don’t think so…
Any help would be appreciated. Thanks in advance
Best Regards,
Ravin Mathoora
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT Wiki at http://wiki.bestpractical.com