See the answers below…
-----Mensagem original-----De: email@example.com
[mailto:firstname.lastname@example.org]Em nome de Ravin
Enviada em: quinta-feira, 12 de maio de 2005 10:31
Cc: Juraj Sofranko
Assunto: [rt-users] Status change
Hi there, 4 questions:
- is it possible to change the values of the status fields to be other than
the default values?
- If the answer is yes to the 1st question, can you provide me with the
location of where this can be done/
etc/RT_SiteCongig.pm put new status in :
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
- Can the colour of the ticket change depending on the status values?
- Can different status values be set for different queues?
I don’t think so…
Any help would be appreciated. Thanks in advance
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