RES: Changing the size of Status Field

Ok… I agree… But my customer doesn’t have the same idea :slight_smile: … Anyway, is it possible to change the size of Status field or there is a “routine that lock” this kind of change?!

Thank’s in advance…

Rodolfo.

-----Mensagem original-----De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]Em nome de Jay R.
Ashworth
Enviada em: segunda-feira, 25 de abril de 2005 14:26
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Changing the size of Status Field

I’m get crazy to find out where status size is seted. I already
changed the size of status column in Ticket’s Table (from varchar(10)
to varchar(15)) but keep showing an error message (Illegal value for
Status). I created some status (@ActiveStatus in RT_Config.pm) and
one of them has 13 words. What I have to do??? I already changed the
database table Tickets, but it’s seems a programming restriction (but
where?! Maybe Record.pm?!).

You probably won’t want to hear this, but my suggestion would be “find
a way not to have to have a 13 word status tag.” One or two words is a
reasonable maximum.

Your staff isn’t going to be able to talk about tickets in that
status without abbreviating it anyway, so figure out what they would
abbreviate it to, and use that.

If you can’t, then perhaps you’re trying to use the status field for
something for which it wasn’t intended, and you should use a custom
field?

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system administrator.  Or two.  --me

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Anyone has some idea about this?! Please… any help will be apreciated!!! :slight_smile:

Regards,
Rodolfo

-----Mensagem original-----De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]Em nome de Rodolfo de
Moraes Reis
Enviada em: segunda-feira, 25 de abril de 2005 14:34
Para: Jay R. Ashworth
Cc: rt-users@lists.bestpractical.com
Assunto: RES: [rt-users] Changing the size of Status Field

Ok… I agree… But my customer doesn’t have the same idea :slight_smile: … Anyway, is it possible to change the size of Status field or there is a “routine that lock” this kind of change?!

Thank’s in advance…

Rodolfo.

-----Mensagem original-----
De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]Em nome de Jay R.
Ashworth
Enviada em: segunda-feira, 25 de abril de 2005 14:26
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Changing the size of Status Field

I’m get crazy to find out where status size is seted. I already
changed the size of status column in Ticket’s Table (from varchar(10)
to varchar(15)) but keep showing an error message (Illegal value for
Status). I created some status (@ActiveStatus in RT_Config.pm) and
one of them has 13 words. What I have to do??? I already changed the
database table Tickets, but it’s seems a programming restriction (but
where?! Maybe Record.pm?!).

You probably won’t want to hear this, but my suggestion would be “find
a way not to have to have a 13 word status tag.” One or two words is a
reasonable maximum.

Your staff isn’t going to be able to talk about tickets in that
status without abbreviating it anyway, so figure out what they would
abbreviate it to, and use that.

If you can’t, then perhaps you’re trying to use the status field for
something for which it wasn’t intended, and you should use a custom
field?

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system administrator.  Or two.  --me

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com