RES: Browser's Authentication show up every time!

RT Users
1

Apache is doing the Authentication… and RT knows through $WebExternalAuth variable…

Well… Any other sugestion?!

Thank’s a lot!!!

Rodolfo.

-----Mensagem original-----De: seph [mailto:seph@directionless.org]
Enviada em: sexta-feira, 1 de abril de 2005 13:11
Para: Rodolfo de Moraes Reis
Cc: rt-users@lists.bestpractical.com
Assunto: Re: Browser’s Authentication show up every time!!

I’m using LDAP authentication to allow users access RT. But, even so
the user was autheticated with success, the authentication window keep
showing up sometimes… However, this user had success in the first
time… So, where is the problem?? Apache? RT? LDAP Server?

This isn’t nearly enough information to suggest where the problem
is. What’s doing the ldap authentication, RT or Apache? If apache’s
doing the auth, did you tell RT to use external auth?

seph

2

Apache is doing the Authentication… and RT knows through $WebExternalAuth variable…

Well… Any other sugestion?!

As a previous poster suggested, this sounds like a cookie problem with
your browser. You need to set cookie security lower (e.g., from high to
medium) or specifically allow cookies from rt.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“What’s the difference between involvement and committment?
For breakfast, the chicken is involved, but the pig is committed.”

3

Do these users actually exist in the RT user database?
($WebExternalAuth verifies that a username/password combination is
valid, but the user also needs to be created in RT, given rights,
etc…)

Mark Roedel
Web Programmer / Analyst
LeTourneau UniversityFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rodolfo
de Moraes Reis
Sent: Friday, April 01, 2005 10:56 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RES: Browser’s Authentication show up every time!!

Apache is doing the Authentication… and RT knows through
$WebExternalAuth variable…

Well… Any other sugestion?!

Thank’s a lot!!!

Rodolfo.

-----Mensagem original-----
De: seph [mailto:seph@directionless.org]
Enviada em: sexta-feira, 1 de abril de 2005 13:11
Para: Rodolfo de Moraes Reis
Cc: rt-users@lists.bestpractical.com
Assunto: Re: Browser’s Authentication show up every time!!

I’m using LDAP authentication to allow users access RT. But, even so
the user was autheticated with success, the authentication window
keep
showing up sometimes… However, this user had success in the first
time… So, where is the problem?? Apache? RT? LDAP Server?

This isn’t nearly enough information to suggest where the problem
is. What’s doing the ldap authentication, RT or Apache? If apache’s
doing the auth, did you tell RT to use external auth?

seph
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

4

OK…and do your RT logs say anything interesting related to attempting
to create those user records?

Mark Roedel
Web Programmer / Analyst
LeTourneau UniversityFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rodolfo
de Moraes Reis
Sent: Friday, April 01, 2005 12:11 PM
To: Roedel, Mark
Cc: rt-users@lists.bestpractical.com
Subject: RES: [rt-users] RES: Browser’s Authentication show up every
time!!

if these users doesn’t exist in my RT user database, it will be created
(as a unprivileged user) because I seted $WebExternalAuto on
RT_SiteConfig.pm.

Thank’s again…

Rodolfo.

-----Mensagem original-----
De: Roedel, Mark [mailto:MarkRoedel@letu.edu]
Enviada em: sexta-feira, 1 de abril de 2005 15:06
Para: Rodolfo de Moraes Reis; rt-users@lists.bestpractical.com
Assunto: RE: [rt-users] RES: Browser’s Authentication show up every
time!!

Do these users actually exist in the RT user database?
($WebExternalAuth verifies that a username/password combination is
valid, but the user also needs to be created in RT, given rights,
etc…)

Mark Roedel
Web Programmer / Analyst
LeTourneau University

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rodolfo
de Moraes Reis
Sent: Friday, April 01, 2005 10:56 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RES: Browser’s Authentication show up every time!!

Apache is doing the Authentication… and RT knows through
$WebExternalAuth variable…

Well… Any other sugestion?!

Thank’s a lot!!!

Rodolfo.

-----Mensagem original-----
De: seph [mailto:seph@directionless.org]
Enviada em: sexta-feira, 1 de abril de 2005 13:11
Para: Rodolfo de Moraes Reis
Cc: rt-users@lists.bestpractical.com
Assunto: Re: Browser’s Authentication show up every time!!

I’m using LDAP authentication to allow users access RT. But, even so
the user was autheticated with success, the authentication window
keep
showing up sometimes… However, this user had success in the first
time… So, where is the problem?? Apache? RT? LDAP Server?

This isn’t nearly enough information to suggest where the problem
is. What’s doing the ldap authentication, RT or Apache? If apache’s
doing the auth, did you tell RT to use external auth?

seph
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com
The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com