Required:Resolved Tickets closes automatically after 7 days

RT Users
1

Hi Folks,

As required by our users that if the ticket has been resolved and no
status has been changed for 7 days the ticket should automatically get
closed and cannot be open again.

Please adivice how should I take up this work.

Regards

Tanu

2

I’m fairly certain when a ticket is resolved it is closed.

Mathew

Tanu Mehrotra wrote: