Dear List Members,
Bryn Mawr college is currently evaluating a number of proprietary and open source solutions to replace TroubleReporter. This is very much a committee process. Those of us in Systems would like to go with RequestTracker. Being able to present the committee with a list of other educational institutions, especially those of the small liberal arts type, would go a long way towards getting approval for our recommendation. We would also love to find some nearby colleges in PA or NJ with whom we could arrange a visit for committee members to see RT in action.
Any information or invitations to discuss how you use RT at your college would be very much appreciated.
Unix Systems Administrator
Bryn Mawr College