Given the nature of our business operations I do not think we need to
distinguish between reply transactions and comment transactions given
that we would like all requestors to receive all notifications.
I have given Requestors the watchasadminCC permissions so they should
receive all transaction notifications. Is there any negative to
removing the replytoticket from all the queues. It really would be a
housekeeping move to clean up the interface and avoid confusion between
reply and comment if in fact they result in the same communications to
the requestor.
TIA
Seth