Hi,
We are having some trouble with using RT. Here is what is happening:
- Customer sends in email
- Customer receives auto-reply from us
- We reply to customer
- Customer replies to our email
- Immediately after customer replies to our email, they receive a
blank email from us with previous correspondence
There are 6 scrips we use (3 global and 3 queue specific)
Scrip 1
Condition: On Create
Action: Notify AdminCcs
Template: Global template: Correspondence
Stage: TransactionCreate
Scrip 2
Condition: On Comment
Action: Notify AdminCcs as Comment
Template: Global template: Correspondence
Stage: TransactionCreate
Scrip 3
Condition: On Correspond
Action: Open Tickets
Template: Global template: Blank
Stage: TransactionCreate
Scrip 4
Condition: On Corresond
Action: Notify AdminCcs
Template: Correspondence
Stage: TransactionCreate
Scrip 5
Condition: On Create
Action: Autoreply to Requestors
Template: Auto Reply
Stage: TransactionCreate
Scrip 6
Condition: On Correspond
Action: Notify Requestors
Template: Correspondence
Stage: TransactionCreate
Please let me know if more info. is necessary.
Thanks!!!
Darren Azman
Director of Business Development
stickK.com, LLC
tel: (866) 5-stickK ex.106
fax: (347) 584-1818