Requestors login

Am I missing something, or do I have to create accounts for each requestor
that wants to check on their own tickets?

If this is documented somewhere, please point it out, as I haven’t been
able to find it. I’ve looked all over the RT site and the Docs site.

Thanks in advance!

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685

Hi,

Accounts are required. From what I understand, standard RT does not let
you do this - but if you use the enhanced mailgate (available at RT),
accounts can be automatically created etc.

AndrewOn Friday, September 7, 2001, at 04:11 AM, Russ Johnson wrote:

Am I missing something, or do I have to create accounts for each
requestor that wants to check on their own tickets?

If this is documented somewhere, please point it out, as I haven’t been
able to find it. I’ve looked all over the RT site and the Docs site.

Thanks in advance!

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Andrew Yager
Real World Technology Solutions
Real People Real SolUtions™
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568

The enhanced mailgate has nothing to do with this. RT’s mail gateway creates
users on ticket submission but does not automatically set passwords for them.On Fri, Sep 07, 2001 at 01:22:54PM +1000, Andrew Yager wrote:

Hi,

Accounts are required. From what I understand, standard RT does not let
you do this - but if you use the enhanced mailgate (available at RT),
accounts can be automatically created etc.

Andrew

On Friday, September 7, 2001, at 04:11 AM, Russ Johnson wrote:

Am I missing something, or do I have to create accounts for each
requestor that wants to check on their own tickets?

If this is documented somewhere, please point it out, as I haven’t been
able to find it. I’ve looked all over the RT site and the Docs site.

Thanks in advance!

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Andrew Yager
Real World Technology Solutions
Real People Real SolUtions™
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568
http://www.rwts.com.au/



rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Hi,

same/diff :slight_smile:

… users can’t login to check their tickets without passwords… so…

Andrew

The enhanced mailgate has nothing to do with this. RT’s mail gateway
creates
users on ticket submission but does not automatically set passwords for
them.

Hi,

Accounts are required. From what I understand, standard RT does not let
you do this - but if you use the enhanced mailgate (available at RT),
accounts can be automatically created etc.

Andrew

Am I missing something, or do I have to create accounts for each
requestor that wants to check on their own tickets?

If this is documented somewhere, please point it out, as I haven’t
been
able to find it. I’ve looked all over the RT site and the Docs site.

Thanks in advance!

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Andrew Yager
Real World Technology Solutions
Real People Real SolUtions™
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568

Do I have to set them, or is there another way?

Thanks for the help Jesse and everyone.

At 11:54 PM 9/6/2001 -0400, Jesse Vincent wrote:

The enhanced mailgate has nothing to do with this. RT’s mail gateway creates
users on ticket submission but does not automatically set passwords for them.

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685