Requestors filling up the owner dropdownbox

RT Users
1

Hi,

I just started using RT 3.8.6 and i noticed that my ticket owner
dropdown box is clogging up
I expected only the staff members to be in that list but now every
customer dat creates a ticket ends up in this list
How do i stop that from happening ? & How do i clean that mess up?

Thanks

Leon Berkers

2

SB,

Sounds like there is a Privilege setting that is doing one or more of
the following:

Globally defaulting a requestor as the ticket owner
Granting a variety of these Privileges ( “ModifyTicket, “OwnTicket”,
TakeTicket”) to WAY more users than you want, either globally or in a
queue to all privileged users, etc. Stuff like that.

If a User can Take/Own a ticket, then they are possible selections as a
ticket owner.

Hope this helps.

Kenn
LBNLOn 12/7/2009 12:26 PM, SB wrote:

Hi,

I just started using RT 3.8.6 and i noticed that my ticket owner
dropdown box is clogging up
I expected only the staff members to be in that list but now every
customer dat creates a ticket ends up in this list
How do i stop that from happening ? & How do i clean that mess up?

Thanks

Leon Berkers

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