Requestors don't receive reply

RT Users
1

Hello, I recently installed RT 3 and I noticed that the Requestors don’t
receive replies about a ticket. They only receive the AutoReply.

I have only set one right for Requestor which is ReplyToTicket.

Do I need other rights ?
David Chabot
Vice-pr�sident
dchabot@activis.ca

Activis Technologies Inc.
Votre sp�cialiste en strat�gie
de communication Internet

www.activis.ca
450.464.6422

2

Replying to myself :slight_smile:

It was a template error, if the Subject is not set in the template, the

message won’t be sent.

-----Message d’origine-----De : rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]De la part de David Chabot
Envoy� : 1 avril, 2003 13:19
� : rt-users@lists.fsck.com
Objet : [rt-users] Requestors don’t receive reply

Hello, I recently installed RT 3 and I noticed that the Requestors don’t
receive replies about a ticket. They only receive the AutoReply.

I have only set one right for Requestor which is ReplyToTicket.

Do I need other rights ?
David Chabot
Vice-pr�sident
dchabot@activis.ca

Activis Technologies Inc.
Votre sp�cialiste en strat�gie
de communication Internet

www.activis.ca
450.464.6422