Requestor RT error

RT Users
1

Hello all,

I’m running RT 2.0.11.

I’m having a problem where Requestors in the RT system can create new
tickets into a certain queue, however always get the following error:

“RT error: No permission to display ticket”

When the requestor then proceeds to look at open tickets his/her open
tickets, they can see the ticket that was just created and gave the
error above. Everything else seems to work fine. Am I missing a
permission somewhere?

Requestors have to following permissions to the queue in question (the
only queue that requestors can currently see):

CreateTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments

What am I doing wrong?

Thanks,

Bolivar

Bolivar Geraldo (Junior)
NOC Analyst
E-mail: bgeraldo@sockeye.com

2

Hello all,

I’m running RT 2.0.11.

I’m having a problem where Requestors in the RT system can create new
tickets into a certain queue, however always get the following error:

“RT error: No permission to display ticket”

When the requestor then proceeds to look at open tickets his/her open
tickets, they can see the ticket that was just created and gave the
error above. Everything else seems to work fine. Am I missing a
permission somewhere?

Requestors have to following permissions to the queue in question (the
only queue that requestors can currently see):

CreateTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments

What am I doing wrong?

Thanks,

Bolivar

Bolivar Geraldo (Junior)
NOC Analyst
E-mail: bgeraldo@sockeye.com

3

Bolivar Geraldo wrote:

Hello all,

I’m running RT 2.0.11.

I’m having a problem where Requestors in the RT system can create new
tickets into a certain queue, however always get the following error:

“RT error: No permission to display ticket”

When the requestor then proceeds to look at open tickets his/her open
tickets, they can see the ticket that was just created and gave the
error above. Everything else seems to work fine. Am I missing a
permission somewhere?

Requestors have to following permissions to the queue in question (the
only queue that requestors can currently see):

I also asked that question a few days back and did not get an answer. I
did not get to have a closer look at the problem until now, but I will
keep You informed if anything comes up.

Regards,
H.
Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com