Requestor not notified on ticket rejection

RT Users
1

Hi,

I’m having a problem where requestors are not being notified when their
request is rejected. Is this normal RT behavior?

-Mike

2

I’m having a problem where requestors are not being notified when their
request is rejected. Is this normal RT behavior?

RT does not ship with a script for that, but newer RTs come with an On
Reject condition you can use

-kevin