Good day RT folks,
Having trouble with scrip to send mail to the requestor, who creates a ticket
via the GUI. RT-3.0.9 .
Scrips are these:
On Correspond Notify Requestors, Ccs and AdminCcs with template
Queue-Correspond
On Create Notify Requestors, Ccs and AdminCcs as Comment with template
Queue-Autoreply Template: Autoreply
On Resolve Notify Requestors, Ccs and AdminCcs with template Queue-Resolved
No question with my templates, they mail to people who are Watchers and who are
added in to the CC. But the requestor – who is also a watcher – never
receives a mail when he creates a ticket in the GUI.
Any ideas? His user/group permissions should be allowing for him to receive
mail - he gets mail in other circumstances. When I tail -f
/var/log/qmail/current when he creates a ticket, RT just simply does not issue a
mail for his account when he creates.
Thanks folks, keep up the good work…
http://wiki.bestpractical.com/?FAQ
NotifyActor config option
Dave Dennis wrote:
Amazing help, thank you.
Completely overlooked the global config.
Request Tracker Wiki
NotifyActor config option
Dave Dennis wrote:
Good day RT folks,
Having trouble with scrip to send mail to the requestor, who creates a ticket
via the GUI. RT-3.0.9 .
Scrips are these:
On Correspond Notify Requestors, Ccs and AdminCcs with template
Queue-Correspond
On Create Notify Requestors, Ccs and AdminCcs as Comment with template
Queue-Autoreply Template: Autoreply
On Resolve Notify Requestors, Ccs and AdminCcs with template Queue-Resolved
No question with my templates, they mail to people who are Watchers and who are
added in to the CC. But the requestor – who is also a watcher – never
receives a mail when he creates a ticket in the GUI.
Any ideas? His user/group permissions should be allowing for him to receive
mail - he gets mail in other circumstances. When I tail -f
/var/log/qmail/current when he creates a ticket, RT just simply does not issue a
mail for his account when he creates.
Thanks folks, keep up the good work…
±------------------------
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